Motor Codes has received full OFT approval for its Service and Repair Code, meaning that subscribing garages can now display the OFT logo alongside the Motor Codes tick, to further reassure motorists.Three years on from the inception of the Service and Repair Code, developed following the effectiveness of the OFT-approved New Car Code in reducing consumer complaints, this endorsement demonstrates continued confidence in the self-regulation consumer codes model.Underlining the importance of this backing, Colin Brown, Director of Consumer Policy at OFT, describes the move as, “one of the most important developments in consumer protection in car service and repair for many years.”A sentiment echoed by Chris Mason, Motor Codes Managing Director, “The Service and Repair Code was introduced at the request of government to deal with its continued prominence in complaint statistics and set out to improve standards and raise consumer confidence. This announcement sends a clear message that we offer a comprehensively backed code of practice and our network of garages delivers real peace of mind for the consumer.”Consumer feedback is central to the Motor Codes operation and each customer is encouraged to rate the quality of service received – visible online to potential garage customers. This open, customer-facing review system was a key factor in fulfilling OFT requirements.“Motor Codes has demonstrated a commitment to transparency and scrutiny amongst its members, making it simpler for motorists to make an informed choice”, added Colin Brown.To date, in excess of 25,000 motorists have submitted reviews, all visible on the Motor Codes website.Standards for Motor Codes garages are upheld through a combination of regular RAC Compliance Checks and the support of a structured advice and conciliation service, with a team of independent customer service professionals on hand to offer advice both to motorists and garages. Where things do go wrong, a three stage intermediary process, consisting of Fast Track resolution, conciliation and legally biding arbitration is implemented to administer a fair solution for all parties.Emphasising the effectiveness of this service and its value to businesses and customers, of all conciliation cases to date in 2011, over 30% have been resolved as Fast Track – meaning that solutions are brokered swiftly, while a customer’s car is still in the garage.Further information about Motor Codes and its codes of practice can be found at www.motorcodes.co.uk. Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)
Then-Penn State interim football coach Larry Johnson sits courtside at the Bryce Jordan Center in State College, Pa., Jan. 8. The Minnesota Gophers defeated the Penn State Nittany Lions, 68-65.Credit: Courtesy of MCTOhio State lost defensive line coach Mike Vrabel to the Houston Texans of the NFL last week, but it looks as if coach Urban Meyer hardly wasted any time finding his replacement.The Buckeyes are on the verge of hiring former Penn State defensive line coach Larry Johnson to replace Vrabel, according to a report by SI.com late Monday.An OSU spokesman told The Lantern Tuesday, however, that the move may not be official.“I don’t have any information that I can share at this time,” the spokesman said in an email.Johnson spent 19 seasons with the Nittany Lions, and the last 15 as the team’s defensive line coach. He helped develop seven first-team All-Americans in State College, Pa., including the No. 1 pick in the 2000 NFL Draft in Courtney Brown.Johnson was offered the defensive line coaching job by new Penn State coach James Franklin, but declined, according to PennLive.Vrabel announced his departure from OSU via Twitter Thursday, and the former Buckeye great is set to coach the linebackers with the Texans. Houston announced the hiring of former Penn State head coach Bill O’Brien to head coach Jan. 3.